Zebra Training - Level 1 Troubleshooting for Mobile Computing Devices

Course Objectives
By the end of the course, will be able to describe:

Demonstrate device use
Identify product model numbers and firmware versions
Quickly identify and troubleshoot the most common issues that drive calls
Use best practice troubleshooting techniques to identify and solve problems
Use the device diagnostic tool as part of evaluating and troubleshooting problems.
Describe best practices associated with minimizing NFFs/NTFs
Effectively decide when to escalate problems to Level 2

Introduction - Scope

Troubleshooting Best Practices
How to quickly solve the most common problems
Where to find troubleshooting guides and references
Using the devices Diagnostic Tool
Escalating to Zebra : Why/When/How

Here is the successfully completed the Level 1 Troubleshooting for Mobile Computing Devices Certification and has fulfilled the requirements to quality as a Zebra.

For more information for Zebra product, please contact us.

ALC-Tech (M) Sdn Bhd
No. 30, Jalan 6/62A
Bandar Menjalara
52200 Kepong, Kuala Lumpur
Tel : 03-6280 1650 / 012-637 1650
Email : sales-KL@alcglobal.com

By: fatihah | Date: 31 Mar2020

News Listing » Article ID: 943

Zebra Training - Level 1 Troubleshooting for Mobile Computing Devices

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